The proof that they don't care.

[shinelumiere]

I had to get blood-work done today, since it's about the only day this week I'll be able so the results are back before my appointment next Monday. This combined with not sleeping well last night, and it being fasting blood-work, getting up late and having to wait till I was showered, dressed and chased mom to get dressed, I didn't eat until almost 2pm, can you blame me for dozing off while waiting for dinner to be done?

Anyway, that's not who doesn't care. the people who's name is on the group I ordered the volume 1 of Sailor moon from, they're the one's who don't care. I sent a wordy-ier message to them through the feedback thingy on Amazon, stating How I've already returned the book and Amazon refunded me my money. I explained how I just wanted to bring to their attention that this happened, and how they might need to tighten their quality control.

Their response? "this item was "fulfilled by amazon" so you have to go talk to them"

So basically they told me to kiss off, just in a polite kind of way.

Hello,

I apologize for the inconvenience, but as this order was "Fulfilled by
Amazon" (FBA), you will have to contact Amazon directly for assistance.

Please direct your question to
https://www.amazon.com/gp/help/contact-us/general-questions.html

Thank you for your cooperation in this matter!

Sincerely,

Alex
Customer Service

-----Original Message-----
From: Lisa Shepley - Amazon Marketplace
[mailto:[e-mail address removed]] 
Sent: Friday, July 13, 2012 11:57 PM
To: Customer Service (NewChapterRecycling)
Subject: Inquiry from Amazon customer Lisa Shepley: Received damaged or
defective item (Order: 102-8858128-0197809)

Order # 102-8858128-0197809

Recently I placed an order which included a book from your company. As I
stated in my feedback on the service rating, I often order used books,
as they are often less expensive than new books, and because as strange
as it may sound, I see it kind of as adopting an unwanted child. As I
also said, I understand that used books will have some signs of wear on
them, this is to be expected. What I did not expect, and will not
tolerate is a book that has basically been treated as a coloring book.

I have already returned the book, and Amazon has already processed my
refund, this is not the reason for my contacting you about this item. My
reason for contacting you is to bring forward the fact that you seem to
have lost a handle on your quality control a bit. The description that
was listed on the book that I ordered was said to be "clean with minimal
wear". While I will agree that the item had minimal "wear" it was by no
means "clean".

http://s181.photobucket.com/albums/x312/shinelumiere/SMCV1/?action=view&
current=DSCN3038.mp4

The above is a video clip that I made to show the coloring of pages
throughout the entire book.

While I understand that incidents like this are bound to happen when a
company becomes larger, I believe your grading standards of the quality
a book is in should be looked over and tightened. While I was looking
through other feedback your group has received, most of the ratings of 3
and below were because of the same issue with my order, that the book
received was not as it was described on the site. Rather than asking the
poster of a poor rating to remove said poor rating(which I was asked to
do) you should perhaps take into account the issues presented in those
poor ratings and consider that you might have a problem that needs
worked on.

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So, once I wake up some more, I'll be talking to Amazon, cause apparently I have to take up that groups quality control with them.....?